Stagecoach South West has recently undergone a review of their customer service, resulting in a complete overhaul of their local processes. The bus operator recognised a growing need to revamp their business for the future to meet the changing needs of their customers.
The newly established Customer Experience Team is covering enhanced hours across new channels to improve overall accessibility for passengers. With a new centralised phone number and email address which are now covered between 0600-2000, Monday to Friday and 0900-1700 Saturday and Sunday. The team are able to...
South west based legal firm, Linnitts Solicitors, used the UK Lockdown to reassess who they are as a brand as they look to better portray their offering of being beyond the standard legal services many other contemporaries offer. With all of the doom and gloom we have become accustomed to this year, this rebrand also represents an industry that is holding its own and fighting to stay relevant to the modern day individual, in order to survive whatever the future may hold.
Previously known as Linnitts Solicitors, the rebrand has seen the firm become Beyond Legal, to literally...
A new campaign has been launched to encourage local people to support the South West’s leisure and tourism industry during the quieter autumn and winter months.
The accommodation and food service sector employs 271,000 people across the region, but many businesses have been hit hard by the devastating impact of lockdown, followed by the need to operate at reduced capacity and, more recently, limited opening hours.
Now the Share a Smile campaign aims to inspire locals to discover great places on their doorstep to visit, stay or eat out while following the rules and...
The South West has an above average number of smokers per capita in the UK, at 14.2% − above the average in England.
The best performing area in the South West is Stroud, with 9.6% of the population smoking. The three regions of Dorset Gloucestershire with 10.1% of the population smoking is the next lowest. East Devon is the third best performer, with 10.3% of people being smokers.
District
% of population smoking
Regional Ranking - number of smokers per population
England Ranking - number of smokers per population (/315)
Farmers across the South West are set to benefit from future Free Trade Agreements with the US, Japan, Australia and New Zealand, which will open up new opportunities to sell local produce overseas.
The International Trade Minister, Ranil Jayawardena visited a number of farms across the South West today including Quicke’s Farm and The Black Farmer, to see first-hand the agricultural exporting potential of the region and discuss future opportunities for growth.
Government analysis shows that a future trade deal with the US could deliver a £284 million boost to the South...
From Monday 10 August BBC Radio in your area is calling on listeners to nominate their Make a Difference Superstars to celebrate people who have been going above and beyond during the Covid-19 pandemic. Some of the stories will feature on air in a special programme on Friday 11th September and a judging panel will select two Make A Difference Superstars from each of the nine BBC local radio patches taking part to have a Great Western Railway high speed train named after them!
For the last four months BBC local radio across the country has been highlighting stories of people...
Stagecoach South West has announced that, with more people travelling for business, retail and leisure, from 27th July 2020 they will be introducing a major uplift to their popular Falcon coach services, seeing the route return to 100% service levels. The South West Falcon is an innovative interurban coach service that connects Plymouth, Exeter, Cullompton and Taunton with Bristol Airport and Bristol city centre. Launched in 2016, it is the first and only public transport link from the South West to Bristol Airport and operates 19 journeys a day, 7 days a week. All eight coaches feature...
New data from Patient Experience Platform (PEP) has shown that NHS patient satisfaction has hit 91% in South West England, a year-on-year increase of 12.9%. The increase sees the region once again ranked highest for patient satisfaction.
The findings come at a time of overwhelming general positivity towards the NHS, as front-line healthcare professionals continue to deliver essential treatment alongside the ongoing COVID-19 pandemic.
Patient satisfaction is a key part of quality in healthcare alongside safety and outcomes. The indicators cultivated by the PEP algorithm...
The Royal National Institute of Blind People (RNIB) has launched a new online library offering people with sight loss in South West instant access to thousands of free books in formats they can read.
RNIB’s new platform already has more than 26,000 titles making it the UK's largest online library of Talking Books – the world’s first audiobooks, which were originally created by the charity for soldiers who were blinded in the First World War.
Funded by voluntary donations, RNIB’s Library service sends out up to 10,000 books per day and lent more than 1.5 million titles...
She achieved global stardom thanks to iconic roles in Gone with the Wind and A Streetcar Named Desire. Now the public can explore how Vivien Leigh had strong links to the South West as well as Hollywood as part of a major new project.
University of Exeter researcher Dr Lisa Stead is working to trace Leigh’s legacy. The work will illuminate new, unseen histories of Leigh's life and career as one of the twentieth century's most iconic female stars and show her connections to Devon. This includes a new interactive website.
The Bill Douglas Cinema Museum (BDCM), Exeter City...
